The Importance and Impact of Determinants Influencing Business Intelligence Systems Embeddedness

This study provides a better understanding of BIS use by extending the most commonly used dimension of measuring usage, that is the intensity of use, to the extent of use and embeddedness of BIS. We further introduce focus on the customer as a predictor in addition to the combined impact of the established acceptance and use determinants, which has not previously been studied. The conceptual BIS embeddedness model was tested and analyzed by structural equation modeling based on survey data. The results show that the determinants play distinct roles in predicting different dimensions of BIS use. In BIS context use, the traditional determinants of effort and performance perceptions play no significant role in predicting BIS use, but organizational factors, such as social influence, facilitating conditions and a focus on the customer, boost the expansion of BIS use and a qualitative leap in use – embedding BIS into the routines of workers.